Nothing is more important to Soholaunch than customer support and we demonstrate that in the variety of support solutions we offer which are tailored to every experience level. Start with one of our highly acclaimed webinars where a Soholaunch product specialist guides you through the use of our product. For more in-depth questions, consider our global community forums, video tutorials, or even submit a contact ticket. For serious issues Soholaunch operates a premium support area which may be accessed through a paid support ticket or for free through your partner area if you are a subscriber. Regardless of the support method you choose, Soholaunch strives to make your experience with our software pleasant and productive!
Help & Support
Technical support is included with every license of Soholaunch, and we have several free support options available as well.
We pride ourselves on giving every Soholaunch customer above-and-beyond support. If there's something we can do to improve your experience, please let us know!
Priority Support Tickets give you direct access to Soholaunch staff.
If you have purchased a license from us (either Soholaunch Pro or Soholaunch Ultra), you may already have access to tech support. Please log in to your Partner Account to see if technical support is already available to you.
Note: Lifetime Licenses include 30 days of technical support. Leased Licenses and Soholaunch Ultra both include unlimited technical support.
Private Training
Do you need additional training beyond the free webinars or the video tutorials? Contact us today to find out how to setup a custom private webinar for you or your group.
Free Support
Video Tutorials
We have several videos that guide you through key product features. In Soholaunch Ultra, these are also available via the Get Support button in the Ultra admin panel.
Watch the Video Tutorials »
Wiki Documentation
The Soholaunch Wiki page is like a companion to the User Manual. The wiki goes a little deeper than the manual and gets a little more technical.
View the Soholaunch Wiki Docs »
User's Manual
The Official Soholaunch User's Manual. Note that this is for Pro Edition. The Ultra manual is built-in via the Get Support button in the admin panel.
View the User's Manual »
Webinars are guided training with a Soholaunch expert. Every week, we host free training webinars that cover the basics of operating Soholaunch website builders. Sign-Up for a Webinar »
Search Knowledge Base
Use this tool to search Soholaunch.com, the Soholaunch User's Manual, Soholaunch Wiki Docs, and the Soholaunch Community Forums all in one place. Search the knowledge base ».
Contact Us
Contact Tickets are intended for sales questions, business development inquiries, "How do I..." type questions, and questions/comments about our website.
Submit a Contact Ticket »
Partner Area Login
What is the Partner Area?
The Partner Area is where you can manage your site licenses,
purchase additional licenses and open/update support tickets.
The username and password for your Partner Account was emailed
to you when you purchased your site license(s) or support package.
NOTE: This login is not the same as your sohoadmin username and password.
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What is the Partner Area?
The Partner Area is where you go to manage your site licenses,
purchase additional licenses and open/update support tickets.
The username and password for your Partner Account was emailed
to you when you purchased your site license(s) or support package.
NOTE: This login is not the same as your sohoadmin username and password.